PC station not reappearing in System Manager after being removed

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Maxg

• June 30, 2021 14:05

After 2 weeks with reports from a station, where name and location was correct, but not being part of the Product Group of its Location, i figured i'd try and remove the PC in System Manager, hoping it would re-appear in System Manager upon restart.

It didn't happen, and we've also tried updating the WATS client and reinstalling it with no luck. In fact the system (which we can see reports from still!) isn't visible in the System Manager at all. How is this possible? What can we do?

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  Czyzewska Bogna

  • June 30, 2021 14:10

  Are you sure that you're looking for the tester under it's computer name? Sometimes a different name is used in reports submitted, but WATS System Manager still uses the system name.

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  Maxg

  • July 01, 2021 06:57

  Yes. I have searched through all the possible places it can be in System Manager.
  Going through the Changelog i see a "RegisterClientToken" with a matching PC name, but nothing more than that.

  

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  Czyzewska Bogna

  • July 01, 2021 07:07

  This is definitely not a regular behavior, it calls for a support ticket. If you haven't already e-mailed support@virinco.com, you probably should.

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