Pending reports in client update

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Tuomas Vanhala

• May 13, 2020 12:05

Hello,

I had pending reports, but I was not able to send them because connection to server did not work due to server version update. I updated the client (from version 4.2.* to 5.1.*) and the connection to server is working now, but it seems like I have lost the pending reports.

Why did not the new client detect pending reports? Are the pending reports now completely lost?

I highly appreciate all the answers.

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  Tom Andres Lomsdalen

  • May 13, 2020 12:13

  Hi Tuomas,

  What Client version did you use? If you use the latest client, the 4.2 files should be uploaded to the server.

  https://virinco.zendesk.com/hc/en-us/articles/360012740080-WATS-Client-Version-5-1-140

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  Tuomas Vanhala

  • May 13, 2020 12:59

  Hi Tom,
  
  I had in use Client version 4.2.10.76 and it is now 5.1.130.
  
  Please could you specify your advice, how can I upload the files to the server because I cannot find them locally and new client version says there are 0 files pending?

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  Tom Andres Lomsdalen

  • May 13, 2020 13:01

  Hi, update to client 5.1.140 and the reports should be uploaded

  https://virinco.zendesk.com/hc/en-us/articles/360012740080-WATS-Client-Version-5-1-140

   

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  Tuomas Vanhala

  • May 14, 2020 10:34

  Hi,
  
  thanks for the great help! Updating Client to the version 5.1.140 resolved the issue.

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