Alarms and Notifications - Allow different email recipients based off Level

Answered

Follow

Kreitzer, Kenny

• October 13, 2023 12:47

We have locations all over the world, and when there is an issue at 1 plant, the plant 2 does not want to get notified.

Since we have a large number of locations and support staff, we are running into the 30 rule limit for the Alarms and Notifications.

Example: Each plant would like to know when FPY is below 95 %, so we make copies of the same rules, but filtered when Level.  This way we can have a specific email list for each plant.

But, this causes a lot of duplication of rules, and then limits us to the number of rules we can have running.

We would like to have 1 rule for a common notification, but based on the Level, the email list changes.  If FPY is below 95% at plant 1, use the plant 1 email list, etc.

0

• Official comment

  

  Tommy Egeberg

  • October 20, 2023 09:53

  Hi Kenny.

  If the users (recipients) are restricted to a level, they will only receive notifications for the level they are restricted to.
  In such a scenario, you should be able to create only one single rule with all recipients.

  We will also increase the limit of 30 rules to 50 in a upcoming version.

  Comment actions Permalink

Please sign in to leave a comment.