Service Incident, 2021-Oct-06 - RESOLVED

10:15 UTC | 2021-Oct-06

All services are back to normal.

The service interruption was caused by security setting published in our latest hotfix. The issue has been resolved and corrective actions will be implemented to prevent future issues.

08:00 UTC | 2021-Oct-06

The fix is being deployed to all accounts, but we experience some delay in the roll-out. We continue to push the update.

Please refresh your browser to reload the WATS application.

06:40 UTC | 2021-Oct-06

The fix has passed testing and will be published to all cloud accounts. It may take some minutes (up to 30 min) for the fix to be deployed to all accounts.

Please refresh your browser to reload the WATS application.

06:00 UTC | 2021-Oct-06

The problem is related to a system setting published in our latest hotfix. We are currently implementing a fix. The fix will be published as soon it has passed testing.

05:15 UTC | 2021-Oct-06

Some WATS accounts cannot log in to the application due to a server connection failure. We are investigating the problem. We are working on the issue and will post updates as soon as we have identified the root cause for this issue.