Service Incident, 2018-Nov-12 - RESOLVED

22:30 UTC | 2018-Nov-14

All accounts are now running as normal.
If you experience any abnormalities with your account, please contact support@virinco.com

20:30 UTC | 2018-Nov-13

Root cause has been identified and we are planning server maintenance to address the issue. All accounts on Pod 1 will be updated the following days.

07:00 UTC | 2018-Nov-13

Instances on Pod 1 are still having problems. A manual update has been pushed to reduce the impact. The SW Module is currently not working.

20:30 UTC | 2018-Nov-12

Some skyWATS.com accounts on Pod 1 are still seeing periodic connection problems, error messages and reduced performance. Problem is related to DNS lookup.

We continue to investigate root cause.

12:20 UTC | 2018-Nov-12

Some skyWATS.com accounts on Pod 1 are experiencing connection problems and error messages related to synchronization. We have identified a problem with the Software Distribution module and are currently working on a fix.

More information will be provided as it is known.