Service incident, 2025-April-22 - RESOLVED

13:00 UTC | 2025-April-25

All WATS accounts should now be unaffected by this issue. The root cause was a domain update and subsequent replication to DNS servers worldwide. If you experience any issues, please contact support@virinco.com.

13:00 UTC | 2025-April-24

We are confident that the services are now operating as expected. However, we will continue to monitor the situation closely until tomorrow before formally resolving the issue.

14:20 UTC | 2025-April-23

While the majority of services are fully operational, we are still observing some instability in certain instances. This is due to DNS updates taking longer than expected, as some DNS servers are caching more aggressively than others.

If you’re still experiencing any issues, please contact support@virinco.com. 

16:50 UTC | 2025-April-22

All services appear to be up and running again. If you’re still experiencing any issues, please contact support@virinco.com. We will continue to monitor the situation closely.

15:25 UTC | 2025-April-22

We have identified the root cause issue related to a domain update. WATS accounts are coming back to normal operations. However, some DNS updates may take longer time (hours) to complete. We will continue to stabilize the service and monitor the situation and get back with further updates.

13:45 UTC | 2025-April-22

All WATS Accounts may experience connection issues. We are investigating the problem and working on the issue. We will post updates as soon as we have identified the root cause of this issue.