Archive RCA tickets

1. Navigate to the ticket-list views within the RCA module.
2. Initiate the update by either double-clicking on the desired ticket row or clicking the "Edit" button associated with the ticket. 
3. Locate "Status" field and click on the dropdown menu.
4. Choose "Archive" from the options.
5. Save your changes.

Method 2: Batch editing

1. Click on the checkbox next to each ticket you want to update. 
2. After selection, locate the "Archive" button next to delete button.
3. Click on the "Archive" button to initiate the status update process. 
4. If the update is successful, a message will pop up, confirming the action. 

To set the status to "Archived", the ticket must be in the "Solved" status. Additionally, only the ticket owner or users with admin permission can perform this action. Batch editing is accessible only in "My ticket", "Solved", and "All tickets" views. By following these steps, you can easily update the ticket status based on your needs.