Managing Permissions in the RCA Module

Permissions for the Root Cause Analysis (RCA) module, including the ability to create and delete tickets, can be assigned through the Control panel under Roles and Permissions. Two primary access levels are available:

1. Root Cause Module:

• Scope: Only access to tickets created by or assigned to you.
• Includes:
  • Assigned to me
  • Following
  • My solved

2. Manage all tickets:

• Scope: Full management of all tickets.
• Includes:
  • Assigned to me
  • Following
  • My solved
  • Unassigned
  • Unsolved
  • Solved

Tailor your team's access to the RCA module based on their roles and responsibilities. The flexibility of these access levels ensures that individuals have the appropriate permissions to fulfil their tasks efficiently within the Root Cause Analysis module.