RCA ticket tags

The Tags tab facilitates efficient tag updates, offering the flexibility to add predefined tags through the Asset Manager. Follow these steps for seamless tag management:

Adding Tags in Ticket:

1. Access the Tags tab for the ticket you're working on.
2. To add tags, click on +Add, which activates the row edit mode.
3. In the dropdown menu, select the desired tag. A selection is mandatory.
4. Click "Done" to successfully add the chosen tag.

Updating Tags in Ticket:

1. Initiate the update by double-clicking on the desired tags row, which activates the row edit mode.
2. Click "Done" to successfully update the chosen tag.

Managing tags:

1. Navigate to the desired ticket list view.
2. Click on the "Tag manager" option.
3. An editor will appear, allowing you to manage all the tags across the application.
4. To add new tags, navigate to the name field, fill out the description if needed, then press the check button. The new tag will be added to the list.
5. To remove tags from tag manager, click on the desired tag to delete. The delete button located next to "Tag manager" title will become active. Note that only tags that are not internal or read-only can be deleted.
6. Click on "Save" to apply all the changes.

Saving Changes:

• Any changes made will be automatically saved to the server upon clicking "Save."
• If you decide to leave without saving, all changes will be discarded.
• The changelog will track ticket creation, updates, and deletion. To get access to changelog, navigate to ticket-list views and click on the "Changelog" button located at the top right.