RCA ticket messages and progress tracking (8D)

Text Editor Features:

• Messages, composed in the text editor, provide formatting options and image handling.
• Add images seamlessly by using drag-and-drop or browsing.
• Resize images easily by dragging on the edge of the image within the text editor.
• If status marked "Solved" or "Archived," the text editor will be hidden and resize disabled. 

Text Editor Resizability:

• The text editor is resizable for convenience.
• To resize, simply drag on the splitter bar between the content and the text editor.

Update History:

• To view the update history, click on the history icon to access a log of actions taken on the active ticket.
• Action history logs properties, reminder notifications, and tags updates.
• Previous values are displayed with a line through them for easy tracking.

Progress Tracking:

Following the Eight Disciplines Methodology (8D) will help enhance your ticket management experience.

• If progress has been updated, a progress tracker will be displayed on the right side of the message box.
• Click on the progress tracker to navigate to the selected progress.
• Hover over the progress to view details on who updated it and when.
• Each progress in the 8D's has its own shade, making it easy to distinguish.

Saving Changes:

• Any changes made will be automatically saved to the server upon clicking "Save."
• If you decide to leave without saving, all changes will be discarded.
• The changelog will track ticket creation, updates, and deletion. To get access to changelog, navigate to ticket-list views and click on the "Changelog" button located at the top right.

Following the Root Cause Analysis 8D's will aid in effectively managing your tickets and leveraging these valuable features for improved communication and tracking.