Update a RCA ticket

When it comes to updating Root Cause Analysis (RCA) tickets, you can choose from four convenient methods:

Method 1: Ticket-List View

1. Navigate to the ticket-list views within the RCA module.
2. Initiate the update by either double-clicking on the desired ticket row or clicking the "Edit" button associated with the ticket.

Method 2: RCA Notification Email

1. Open the RCA notification email you have received.
2. Use the link provided in the email to update the associated ticket.

Method 3: Update from a Report

1. Identify reports with the RCA button/icon placed next to the drill-down button.
2. Click on the RCA button to update the ticket associated with this report.

Method 4: Update from a Dashboard Widget

1. Navigate to the RCA dashboard widget.
2. Initiate the update by either double-clicking on the desired ticket row or clicking the "Edit" button associated with the ticket.

Saving Changes:

• Any changes made will be saved to the server upon clicking "Save."
• If you decide to leave without saving, all changes will be discarded.
• The changelog will track ticket creation, updates, and deletion. To get access to changelog, navigate to ticket-list views and click on the "Changelog" button located at the top right.

By employing these straightforward methods, you can easily keep your RCA tickets up to date with the latest information. If you receive an email or have a report with a link to an RCA ticket, opening it will automatically direct you to the "Following" ticket-list view and open the active ticket for your convenience. If a ticket is opened from dashboard widget, it will be directed to the corresponding view set in the widget settings.