When working with the Root Cause Analysis (RCA) module, there are multiple methods available for creating a new ticket. Follow the steps below based on your workflow:
Method 1: Within the RCA Module
- Navigate to the RCA module.
- Once inside the module, locate the "+ New Ticket" button situated at the top left of the ticket list view.
- Click on the "+ New Ticket" button to initiate the ticket creation process.
Method 2: Using the RCA Main Menu
- Access the RCA module.
- From the main menu of the RCA module, find the option for creating a new ticket.
- Follow the prompts to generate a new ticket.
Method 3: Ticket Generation from a Report
- While viewing a report, identify the "Drill-Down" button.
- Click on the "Drill-Down" button, and select the "Create RCA Ticket" option.
- The system will direct the newly generated ticket to the "Following" ticket-list view.
- This ticket will include searchable tags and links to referenced Test/Repair reports.
Saving Changes:
- Any changes made will be automatically saved to the server upon clicking "Save."
- If you decide to leave without saving, all changes will be discarded.
- The changelog will track ticket creation, updates, and deletion. To get access to changelog, navigate to ticket-list views and click on the "Changelog" button located at the top right.
By utilizing any of these methods, you can efficiently create tickets in the Root Cause Analysis module, ensuring seamless tracking and documentation of relevant information.
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