Root Cause Analysis

The Root Cause Analysis (RCA) module seamlessly integrates with WATS Reporting. It serves as a versatile tool with optional usage of Eight disciplines methodology (D8).

Ticket List Views for comprehensive overview

To gain overview of all tickets at various stages, the tickets are organized into distinct ticket list views. 

• Assigned to Me: Shows tickets assigned to the logged-in user.
  
  

• Following: Displays tickets created by the user or those assigned to them as an assignee or team member.
  
  

• My tickets: Contains tickets resolved by the user as an assignee.
  
  

Users with specific permissions gain access to the following additional views:

• Unassigned: All tickets without assigned personnel.
  
  
• Unsolved: All tickets yet to be resolved.
  
  
• Solved: All tickets that have been successfully resolved.
  
  
• All tickets: All tickets, regardless of their status. 

Navigation in the RCA Main Menu

In the RCA main menu, users can navigate between different views and create new tickets. The total ticket counts for each view are displayed alongside the navigation options, providing a snapshot of ticket distribution.